Delivery
Every order ships free to any address in the United Kingdom. There is no minimum spend and no surcharge for large or heavy items — raised bed kits included.
How long it takes
- Handling: 1–2 business days — we pick, pack and hand the order to the carrier
- Transit: 2–4 business days with the carrier
- Total: 3–6 business days from the moment you order
Business days are Monday to Friday, excluding UK public holidays. Orders placed at a weekend begin handling on the next business day.
Where we ship
We deliver throughout the United Kingdom. We do not currently ship outside the UK.
Tracking
You will receive a confirmation email when your order is placed and a second email with tracking details once it leaves us. If tracking has not arrived within two business days of your confirmation, email contact@romados.store with your order number.
Large items
Raised bed kits ship flat-packed in one or more parcels. Where an order ships in several parcels, they may arrive on different days — this is normal and does not mean anything is missing. Please check the packing note before reporting a shortage.
Changing or cancelling
You can change or cancel an order within 12 hours of placing it, provided it has not already been dispatched. Email us as quickly as you can with your order number.
If something arrives damaged
Tell us within a reasonable time of delivery and send a photograph of the damage and the outer packaging. Faulty, damaged or incorrect items are replaced free of charge and are not subject to any return window.
Full terms are in our Shipping Policy and Refund Policy.