Returns & Refunds
If something is not right, we make returning it straightforward. This page summarises how it works; the binding terms are in our Refund Policy.
Your statutory rights
Under the Consumer Contracts Regulations you have 14 days from the day you receive your order to cancel it, and a further 14 days to send the goods back. Nothing on this page reduces those rights, or your rights under the Consumer Rights Act 2015 if an item is faulty, not as described, or not fit for purpose.
Our returns window
- 14 days from delivery to return an item for a refund
- The item must be unused, in the condition you received it, and in its original packaging
- Return postage is on us — a prepaid return label is included in every delivery
- No restocking fee
- Exchanges accepted within the same 14 days
- Refunds are processed to your original payment method within 5 business days of approval
How to start a return
Email contact@romados.store or call +44 1527 914444 with your order number and the reason for the return. Use the prepaid label from your parcel. We will email you when the item reaches us, and again when the refund is approved.
Faulty or incorrect items
Replaced free of charge, whatever the date. Send us a photograph and your order number and we will sort it without sending you back and forth.
Exceptions
A small number of items cannot be returned under the voluntary 14-day window — these are listed in the Refund Policy. Your statutory rights are unaffected in every case.